Frequently Asked Questions

Do I need a prescription?
No. We don’t require a prescription from you. We strongly advise that you consult your doctor before ordering any prescription products though.
How do I track my package?
Please use

Tracking numbers ending with “IN” can only be tracked up until they have left the country of origin.
Once shipped and changed to “in transit, these shipments can no longer be tracked.
All other tracking numbers can be tracked all the way.

My tracking number is live but there hasn't been an update in many days?
Once your package has left it’s country of origin and is in transit, there are no updates until it has reached the destination country.

This goes for all tracking numbers except those ending with “IN” which can’t be tracked at all once they have been put in the shipping container.

Please note that standard transit time is usually around 10-14 days.
Once the package has reached your country, the next step for it is to pass through the sorting facility and get scanned by your country’s postal service. This takes around 2-4 days.
If your package is inbound customs – there are no updates until it has been released by your country’s customs authorities.

Please note that the stated shipping time on this site is only an estimation and we can not be held responsible for delays in processing and shipping. We have no control over the postal system as well as customs and they both play a substantial role in how fast your packages are delivered.
Orders are usually delivered in 10-16 days but can sometimes take up to 28 days due to events beyond our control, such as customs and holidays.

Why does my order status still shows as 'order packing' even though it was placed several days ago?
Your order might already have been shipped even though your order status hasn’t been updated. We sometimes get shipping confirmation late from our shipping department and we only update your order status once we have received shipping confirmation.
Will you ship to my country?
Importation of prescription medication is legal in most countries provided the medication is for personal use and is not a controlled substance.
If you are in further doubt regarding the situation of importing prescription medications to your country, please check with your local customs office.
How long will it take until I get my order?
It depends on where you are and what you order. Your order will normally be shipped the next business day of receiving your payment but sometimes it can take longer for various reasons. As an approximate guide, 8 – 21 days will work for most countries including the USA. These are estimates only, we cannot be more specific as we do not have control over the efficiency of the postal service and customs.
If your order hasn’t arrived after 28 days, please contact us and we will investigate and track the shipment.
If you are in further doubt regarding the situation of importing prescription medications to your country, please check with your local customs office.
Can you 'overnight' my order?
Overnight delivery is unfortunately not possible.
Can I pay with Paypal?
Unfortunately not. We accept the following payment methods:

  • – Direct credit card payments – Visa and Mastercard.
  • – Bitcoin – 30% off on all orders!
  • – Zelle
  • – Echeck
  • – Western Union (Max $150.00)

Is it safe to use my credit card?
Absolutely! No payment details are processed by us and are not kept on our server. All account information submitted to us is safely isolated from unauthorized internet access and not kept on our side in any way.